Playbook Training Manual
Client; Extendicare Assist Management and Consulting Services
Extendicare Assist’s Playbook is a crash course in selling to seniors. It’s the best of all the top tips and skills development needed to initiate great selling skills with their team. As a newly formed group managing assisted, retirement and designated assisted living Extendicare Assist needed to hit the ground running with a platform that could run just as fast as they were.
The Playbook has three corresponding PowerPoint training presentations that drive home all key points and concepts. This mini-manual serves all regional staff ongoing as they work to groom and grow the internal skills of all their sales team members and general managers.
Created, developed, written, published and delivered.
Here’s what the client had to say:
“Jodi Flanagan’s training presentations are spectacular. Her passion for the customer experience shines through as she presents her information with enthusiasm and is truly engaging. The content and tools are easy to understand and even easier to execute. Having had the opportunity to experience her training, I can say without a doubt that it has given me creative ideas and techniques to ensure that I am impactful in my sales and marketing goals, and knowing that she is still there to support after the training is over has given me the confidence to succeed.”
Nicole Almost, Sales & Marketing Consultant Extendicare Assist